Wednesday, August 03, 2005

Administrative cock-up

Bank sorry for 'insult' cash card

A high street bank has said sorry to a customer after sending him a debit card containing the words "Dick Head". NatWest said it had launched an inquiry after Chris Lancaster, 18, of Tiptree, Essex, received a cash card with the wording: "Mr C Lancaster Dick Head"[...]

He said he saw the insulting words as he was about to hand over his new card to pay for goods in a supermarket and was so embarrassed he put the card back in his wallet [...]

As well as apologising, he said NatWest had promised to pay him compensation.




BBC

0 Comments:

Post a Comment

<< Home